Managing Your Points

Managing Your Points

Points Expiry

Points expire after being inactive for 36 months. You will receive notifications 30 days before expiry.

Adjustments and Refunds

In the event of a refund, the corresponding points will be deducted from your account.


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    • Earning Points

      Points Earning Rules Basic, Preferred, and Premium members earn 0.5% of each purchase amount as points. Pink tier members earn 1% of each purchase. Bonus points are earned for specific actions, such as: 50 points for sign-up. 200 points for ...
    • Redeeming Points

      Redemption Rules 1 point = ₦10. Points can be redeemed for discounts, free products, or exclusive experiences. Minimum redemption starts at 1 point, but the threshold may vary at Khefue's discretion. Where to Redeem Points Points can be redeemed at ...
    • Can customers earn bonus points?

      Yes, customers can earn bonus points for actions like signing up (e.g., 50 points), referring friends, or making specific purchases. Note: The partner offering the bonus covers the cost of these points.
    • How do customers earn points?

      Customers earn 0.5% of their purchase value in points, with no minimum or maximum thresholds for earning.
    • Can points be partially redeemed?

      Customers can use points to pay for part of a purchase, with the remaining balance paid in currency.